Job Description

Alaant Workforce Solutions is thrilled to partner with Electro-Metrics , a leader in contract machine shop and metal fabrication and a premier provider in the RF Antennas industry, to hire a Customer Service Coordinator . This is an incredible opportunity to join a stable, growing company where you’ll play a key role in customer satisfaction and operational success. Electro-Metrics offers a supportive, people-first culture, comprehensive benefits, and room for career advancement.

Position Highlights :
As a Customer Service Coordinator , you’ll be handling inbound customer calls, processing orders, and providing accurate quotes. We’re looking for a proactive professional with at least 3 years of experience in customer service or sales support. If you have experience in a call center or manufacturing environment, we’d love to speak with you!

Hours and Benefits for the Customer Service Coordinator:

• $24-$27 per hour, depending on experience

Responsibilities for the Customer Service Coordinator:

• Order and Quote Management : Accurately monitor, track, and enter customer orders and quotes to align with company standards.
• Customer Communication : Respond to inquiries, manage email requests, and provide timely updates on order statuses.
• Information Processing : Input data into CRM and MRP systems, maintain Excel spreadsheets for order tracking, and oversee customer interactions through portals.
• Quote Preparation : Prepare quotes from the company catalog and collaborate with management for approval before issuing.

Why Electro-Metrics?

• Employee-Focused Culture : Join a team that values your contributions and fosters a positive, collaborative work environment.
• Comprehensive Benefits : Access a robust benefits package that prioritizes your well-being and future.
• Career Growth & Advancement : Electro-Metrics is dedicated to your professional growth, with opportunities for development and career advancement.

Requirements for the Customer Service Coordinator:

• Experience : 3-5 years in customer service, sales support, or a related field.
• Skills : Proficiency in Microsoft Office Suite (Excel required), experience with CRM systems (Salesforce preferred), and ERP systems (Syteline preferred).

To be considered for this awesome opportunity, please make sure to send your resume and application directly through Alaant Workforce Solutions . This is a fantastic chance to grow with an industry leader committed to excellence and employee satisfaction. Apply now with Alaant Workforce Solutions to join Electro-Metrics in delivering exceptional customer service within a supportive and growth-oriented environment!

For more details on this role contact:

Megan Ermalowicz, She/Her/Hers, Senior Talent Acquisition Manager, Megan.Ermalowicz@alaant.com 518-689-0710

Why Alaant?
At Alaant Workforce Solutions, we never post a job that isn't a real, verified opportunity. We hire a diverse workforce and are actively recruiting in accordance with our commitment to diversity, inclusion, and equal opportunity policies.
This is an immediate hire opportunity, and the interview process will include a combination of virtual and onsite meetings.

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Alaant Workforce Solutions – We Believe in People First! We Care. We Listen. We Support.

INDNYL

Job Type: Full-time

Pay: $24.00 - $27.00 per hour

Shift:

• Day shift

Work Location: In person

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